Comments from our customers
Selling and restoring pianos is extremely rewarding work especially when satisfied customers take the time to write to thank us.
The sheer volume of letters and emails we receive is a testament to the quality of our work and high standards of customer service.
Here are selected highlights from some of the many emails and letters we've received:
Thanks for your help with both the purchase of a lovely Hailun Piano but also for the aftercare advice provided on the phone last week. I haven't played the piano for 30 years, and it's a delight to have one back in the house. It has opened a world of musical possibilities for the kids too who love it and are going to start getting lessons. I have enclosed a photo of the piano in situ.
Thank you to the Bedhampton Pianoshop for help and assistance in obtaining a piano for the Wardroom of HMS QUEEN ELIZABETH.
We are very pleased with the instrument and the excellent service we received. Delivery to such an unusual site was not a problem with Graham and his team expertly manoeuvring the instrument through the passageways.
Now safely installed, the piano will be well used.
D J M Houston
HMS QUEEN ELIZABETH
Piano all delivered safely. And old one taken away.
Brilliant service from all involved. Piano looks and sounds great. Amy will be delighted when she sees it.
Thank you Caroline...Portsmouth
“ My Collard & Collard upright has been transformed both mechanically and in appearance by Graham- couldn’t deal with a nicer person . Graham went the extra mile to ensure that the piano was in top condition when it was returned and kept to his original estimate not withstanding extra work needed”
Paul Collard.....West Wittering
One happy person living locally with the most wonderful Welmar piano. Graham at the Bedhampton Piano Shop was knowledgeable, helpful and a real pleasure to deal with. Thank you Ruth C
Thank you once again for our Bechstein piano. We're both enjoying tickling the ivories and hearing it's beautiful tone. Fantastic and friendly piano shop and great advice was always given by Graham.
Good afternoon Graham
Just wanted to say a big ‘Thank You’ for making my father’s Chappell piano so wonderful to play again. Not surprisingly I have noticed a big difference, in the touch, the sound (brighter), and general ease of playing
A big thank you from Chichester
Thank you so much for the safe delivery of my Hailun piano.
The guys were very professional and very quick.
I really valued your advise of all your lovely pianos and ended up with the best.
My son, daughter and my Royal Marine band neighbour and ofcourse myself have enjoyed the sound and tone of the Hailun.
Hi Graham. Piano delivered safely by 2 very careful men. In use, we love it so far.Thank you for all your efforts.
baby grand piano
The Chappell upright we bought from you is lovely! It has a beautiful mellow tone and I'm very pleased we took the plunge and bought it from you. Thank you very much for all your help and patience and the professional service you gave us while we tried out the different pianos in your shop.
I wanted to let you know how delighted we are with the Knight piano we purchased from you for our daughter. It looks and sounds lovely and as I hope you can see from the photo, fits perfectly into our home.
It's been a pleasure dealing with you and we have been grateful for all your advice and the high quality of service we have received.
Catherine, Chandlers Ford
Just a note to thank you for all your help and advice and to let you know that I am very pleased with the new addition to the 'family'! Best bit of retail therapy I have had in years! Don't believe in fate....so let's call it luck that I was in your shop that day! I feel very lucky!!!
Many thanks again!
Thanks for your email. I'm thrilled with the piano and the guys were great at getting it in. Thanks very much for all your help, I'll be in touch in a while to arrange the first tuning. Thanks again!
Just a note to say thank you for setting up the contact with the piano tuner and of course a huge thank you for my wonderful new piano! I'm enjoying it so much and am so happy with it. Thank you for all your advice and time the day we visited too.
We loved the project of taking a battered old Bluthner upright piano and restoring it to it's former glory with our own individual tweaks. Graham and Harry are true artists and a pleasure to work with. We love our new piano.
Charlie and Lynsey, Winchester
We are thrilled with our new piano. Your advice and professionalism throughout our purchase was exceptional and my daughter is thrilled too. She fell in love with it the minute she walked through the door and affectionately calls her the 'old beauty' and has already composed a piece in her honour – she is six! Your after sales serves is superb and I would unreservedly recommend Bedhampton Pianoshop to anybody who asks. A huge thank you once again.
I've known Graham from Bedhampton Pianoshop since 1998 and a number of my students have bought pianos from him. Both parents and students have been extremely happy with the instruments and services provided and any enquiry my students or I have had, Graham has promptly dealt with. The team at Bedhampton Pianoshop provides first class instruments and services.
Valentina Seferinova, Assistant Professor, concert pianist, music lecturer
A big thank you for the wonderful job you've done on my Bechstein V upright. It's especially remarkable as you took the job on with the piano in pieces after I abandoned my ill-advised attempts at amateur restoration. I had French polished some of the panels (the easy bits) but there was much I hadn't started and, to make things worse, there was damage to the veneer. The innards were also completely dismantled so it had not been played for years. Somehow you turned this pile of bits into a beautiful instrument. It now looks better than I ever thought it could, the veneer beautifully repaired and the French polishing bringing out the best in the mahogany finish. It sounds lovely too.
Jim, West Sussex
Thank you once again for the lovely service you have provided. I am absolutely delighted with my new piano; it looks amazing and I cannot believe the transformation from when I first saw it in your workshop (all lonely and abandoned) to now. The care, attention to detail and loving both you and Harry put into restoring my Thurmer are admirable. It sounds lovely and it looks amazing. Your customer service skills go a long way - I will most certainly come back to do more business with you and I would recommend you to anyone who is looking to buy a piano a receive great service.
The first sight of the restored piano was overwhelming: it was so beautiful and was such a wreck when I first saw it. I am overjoyed with it and proud to have been able to fund its restoration.
Thank you for my beautiful piano. I am absolutely thrilled.
We wanted you to know how pleased we are with the 1952 John Brinsmead piano. It has a lovely rich tone and everything functions beautifully. The French polish that you arranged for us has enhanced the woodwork beyond our expectations. Thank you for your help and we have no hesitation in recommending your shop.
Mrs Martin, West Sussex
Thank you for a lovely Chappell piano. I am having a wonderful time learning to play and I am going to attempt Grade 3 in the spring. Your expert advice was appreciated.
My new piano looks and sounds lovely: you have done a splendid job. The touch is marvellous - the repetition in the middle of the keyboard is excellent now, the tone is stunning and the dynamic range fully justifies Steinway's quaint brand name for these instruments. It is a real joy to play (something that can rarely be said of an upright, or indeed of many grands). Thanks indeed for all your hard work, enthusiasm and expertise, and for the time you have spent seeing us, answering questions and keeping us informed of the work.
I am delighted with my piano - it both looks and sounds perfect. Thank you so much.
Thank you so much for restoring the Broadwood piano - we are absolutely delighted with it. It looks so beautiful and it has a broadness, depth and richness of sound which outstrips the keyboard we have been using, hugely. We're all very pleased and excited by the new addition to our home. You really have done a terrific job.
You and your team have done a wonderful job restoring this amazing Broadwood Grand! We still pinch ourselves as it’s hard to believe such a beautiful piano is now ours, and that we found what we wanted so quickly and so near to home. Your service, support and enthusiasm has been excellent throughout.
Diana, West Sussex
Thank you for spending so much time and effort correcting the issues with my piano. It sounds great and is working beautifully. I only wish I could do it justice with my playing!
Thanks so much for restoring my Bechstein IV. It not only looks fantastic down to the last detail but the action and touch are like new and it is a joy to play.
Thanks for your time and for getting the piano fixed. Thanks also to the team for the hard work which has gone in.
I just wanted to say it's fab and thank you for all your help!
We're so happy with our wonderful Grotrian Steiweg piano. My daughter plays it all the time and the sound is amazing. She is over the moon. As we purchased the piano unseen and unplayed, your service and advise throughout has been absolutely fantastic. The videos you sent were a great help and it was very exciting to see the restoration work in progress. The restoration and polishing is done to the highest standard and the piano looks like new. Outstanding service and first class piano in both look and sound. The piano stool matches the piano perfectly, thank you for choosing the wood type on my behalf. I can't recommend you highly enough.
Thank you so very much for the care and hard work you put in to bring this wonderful Blunther baby grand back to its original splendour. It is my most treasured possession. The tones of this piano are beautiful right from one end of the lovely ivory keyboard to the other. From the first moment we stepped into your shop, I just knew we were dealing with the right kind of people and when I set eyes on the Bluthner, even in its unfinished state, I just knew we were meant to be together. It's lovely to know the Bluthner was in such caring, capable, loving hands before it reached me and it continues to enjoy just as much appreciation now that it's in our home. Thank you everyone for all that you have done to make this piano the magnificent instrument it certainly is.
Barbara and Robin, West Sussex
We are really delighted with the Blunther grand piano – it plays beautifully, has a lovely tone and also looks stunning! I am really grateful to you for going to all the trouble of finding it for me after missing out on the first Bluthner.
Jean, West Sussex
From the outset and throughout Graham has been more that helpful, providing a first rate service that quickly delivered our first piano. Initially knowing very little of buying a piano, during our initial enquiry Graham was particularly honest and impartial with his advice; more so than any other professional that we had spoken to. Although he had nothing suitable in stock at the time, we left him our details and as then proactive in finding us the perfect piano, tailored for our needs and arranged delivery just in time for Christmas. We're delighted with it both as an instrument and a lovely piece of furniture. I would strongly recommend The Bedhampton Pianoshop to anyone who is looking for a friendly, honest and professional service and, more importantly, the right piano!
Philip and Marie, Hampshire
Thank you for the superb effort you have made in helping us with our very first family piano! You and your staff have been extremely kind, helpful, and more than prepared to go the extra distance for us. I'd happily recommend your business to anyone looking for expert guidance and a first class service.
Kate, West Sussex
Graham and his staff were patient, attentive and extremely helpful in helping us find the perfect piano for our needs. When a piano that played beautifully but needed refinishing came in, Graham contacted us, asked what finish to the case we would like and delivered our perfect piano to our requirements.
We later found a small problem in the finish of the panelling (which no-one was sure how it happened and out of warranty!) fortunately Graham and his team took the problem parts and re-finished them to a fantastic standard - no fuss and no problems. If you're looking for personal service, knowledgeable staff and fantastic aftersales then we are happy to recommend Bedhampton Pianoshop no matter of budget.
Charles and Katherine, Hampshire
We'd like to formally express our thanks for the superb service with our new baby grand. From our first contact right through to final delivery the process, choices offered and communications were simply brilliant.
We're delighted with the piano - the headphone option is a great success and the piano is getting lots of use.
Anne Marie, Hampshire
Thank you for coming out to look at my piano. What impressed me most was that even though you did not want to buy it, you took the time to discuss other options to find a buyer. I was very grateful for your advice and for e-mailing the details of my piano to a possible buyer.
I am very happy with the piano. I have always wanted one and I just have to learn to play it now!
Thank you for helping me sell my Bechstein piano. It has been a pleasure to play but due to a house move, I had to sell it. Your delivery staff came to pick this up at the time stated and you kept me updated on who was interested in the piano. After waiting only a month or so, I received contact from you stating that the piano had been sold and I received the cheque very soon thereafter.
The Bechstein piano has arrived safely with your excellent delivery people. It is fabulous, fits perfectly and is exactly as described. It plays beautifully and the children are all very excited. Many thanks for your excellent service all round.
Richard, Stratford on Avon
I'm so happy with the Challen upright piano that I recently purchased from you. It looks and sounds lovely, and I'm really pleased that I had it repolished, as despite being around 80 years old it now looks brand new. Thank you for making it an enjoyable experience, with plenty of information before I brought the piano, and then prompt service when it required some adjustments after delivery.
The delivery was also fantastic - it was a tight squeeze though my narrow doors but the guys made it look easy!
It's now 18 months since our beautiful early 1900s 5'8'' Broadwood grand arrived and its extensive restoration by you and your team, so it's time for an update. We enjoy it so much and its beautiful, warm tone plus the rich bass. Our daughter who plays it mostly has learnt such touch and expression in her playing. How we are glad we didn't opt for a modern upright making the player look at the wall even if it might have saved a little money. Thank you again for your excellent advice before and help since delivery.
Richard & Caroline, Petersfield
Thank you very much for my superb Hopkinson Piano. I've now had the piano just over a year and I am highly delighted with the piano and the service that I have received from you. My piano was a surprise birthday present from my husband and you were very good in keeping the surprise and fitting in with the delivery times. Your aftersales service is excellent and nothing is too much trouble.
Thank you for restoring our piano so beautifully after our flood. The guys who delivered it back to us, on a blowing February night, did so with great care and precision and most of all very good humour.
Melissa, West Sussex
I am so pleased with the Rogers piano that I bought from you - it is a treat to play and I am really thrilled with it. Thank you to you and your staff at Bedhampton Pianoshop. As you know, I haven't been playing very long and I badly needed advice and information about the styles and workings of the piano. I was so grateful that you took the time to explain things to me. When I buy another piano I will certainly come back to you (but, unfortunately, I can't see that happening for a good few years now)!
Thank you very much for my wonderful Bluthner upright piano. I've taken a long time deciding which piano to get and the Bluthner has proved that it was well worth the wait! The whole experience of following the Bluthner's restoration, both online and in your workshop has been fascinating and enlightening! Your attention to detail and overall craftsmanship has been a privilege to witness. The Bluthner is not only a beautiful instrument to play but it also looks fabulous after all the work you put into polishing up the flame mahogany case. I'd also like to thank you for your continued care and dedication to the piano as it 'settles down' following it's restoration. Thank you for making it so pleasurable and stress free - even the actual arrival of the piano took place with professional ease and punctuality. I will certainly be referring you to my friends & colleagues...in fact, I already have!
Paula, piano teacher, Hampshire
Thank you so much Graham and David for persuading me to have my superb 1935 Hopkinson piano. I really thought a new modern piano was what I should have but am so pleased with the amazing restoration job you and the rest of the team worked so hard to achieve. It looks like new, fits into my room perfectly, plays beautifully and is much admired. Thank you for including us in watching its progress and the valued friendly and helpful service.
Thank you for a first rate service. My Kemble piano which I have owned since the early 1970s was in a serious state having been left in a farmhouse for some time and been attacked by mice and moths.
I seriously considered taking it to the dump and actually took it outside for a day to do just that. However sentimental reasons held me back as I did not want to part with it. I cannot believe that my beloved piano now looks in such excellent condition. You took care of all the problems and I am now proud to have it back in my home. It is a joy to look at, all woodwork gleaming and all chewed keys etc renewed and of course it now plays well. I would not hesitate to recommend you to anyone - I considered the 'state' of my piano to be the ultimate challenge!
Thank you for the lovely John Broadwood grand piano which you restored and sold us last year. We really appreciate the time you gave us to try all the pianos in your shop and were impressed by your knowledge and enthusiasm, as well as that of your assistant, who also did some excellent playing for us. You answered all our questions, were most helpful about our central heating and humidity issues and did not press us into making a rash decision We enjoyed watching the slow and careful restoration process with photographs of the progress and made a couple of visits to see the work you were doing. We are delighted with the end result, which sounds terrific and is played virtually every day by our pianist daughter who has made enthusiastic progress since it arrived. It is also stunningly beautiful, in the stain and finish we chose and is a magnet for attention in the room.
Caroline and Richard, Hampshire
Thank you for all your help in getting the piano down to surprise Emily, it worked a treat and the piano sounds great. I cannot recommend you highly enough.
Out of the piano dealers that I have liaised with Bedhampton Pianoshop has been by far the most efficient, responsive and professional. Your advice and guidance proved invaluable and I
have no hesitation recommending you.
My French Cafe Barrel piano which you recently carried out complete re-stringing and other restoration work on is now back to its former glory having had some further restoration to some of its mechanical parts. It now sounds and performs much the way that it would have done when it was first entertained patrons in Nice, around 1910. That is of course in no small way a credit to yourself and your team of experts in the workshops at Bedhampton Pianoshop. You have a friendly and honest approach to customer relations, understand exactly what the customer wants and of course advise when necessary.
Paul Baker, Hampshire
The piano arrived back safely after its restoration and looks super and plays beautifully. I have been very happy with your advice previously concerning getting it tuned, and I was fortunate in that you showroom and workshop are along my route to work, so I was able to drop in and quiz you about getting the instrument restored after what appears to have been a hard life since around 1924. Thank you for all the detailed work.
Dr Ross, Hampshire
We bought a baby grand Steck piano from you and we were very impressed at the painstaking way in which our piano was restored and how the team has been consistently friendly, efficient and helpful. We're delighted with our piano and wouldn't hesitate to recommend them!
The piano arrived yesterday - it's beautiful and we've all fallen in love with it! Thanks for everything, you've been incredibly helpful.
Having bought a bargain upright Bechstein unseen and unplayed from ebay, I entrusted the task of restoring it to its former glory to Graham and his team. The transformation has been staggering. What was a musty, rattling and tired old instrument now looks and plays as though delivered new from the showroom. All this was achieved for a fraction of the price of the quotes I received from other restorers. I couldn't be happier!
Paul Bowler, Hampshire
We are so enjoying having the piano and you did a beautiful job on the restoration. We have appreciated dealing with you and your team - from the early guidance you gave us to the visits to the shop to explore our options, to the feedback and involvement we had as you rebuilt 'our' piano, you have been a pleasure to deal with. I had complete confidence in your recommendations and your work; it has been fun to see the email updates and photos - it’s rare these days that any purchase has quite so much of the heart and soul that you and your team have put into this piano. You all clearly take such care, and value the instruments you work with; the whole experience has been reassuring and very enjoyable. Thank you all for a really excellent service.
We’re both delighted with the piano. From start to finish your customer service has been second to none, and with regards to the delivery; I think it was the most efficient and courteous I’ve ever been on the receiving end of.
Thank you for your excellent service and for making the whole piano buying process so easy and stress free. It looks great and the piano stool was made so quickly.
Mrs T, Hampshire
Thanks for the work you did to my grand piano. I am really pleased. Your customer service was excellent.
Mrs Wallis, Hampshire
Thanks for all your help, I have been very impressed with the service you provided.
Dr H, Yorkshire
I was thrilled by the work undertaken by Bedhampton Pianoshop. The piano was restored to its former glory and at a very competitive price. I am extremely grateful.
Karen Kingsley,Concert pianist Hampshire
Thank you for all your help with the purchase of my piano. I am really enjoying playing it – and I love the way it looks too!
Sorry for the delay in emailing you - I have been spending all my time playing my new-look piano! Like me, my friends are all extremely impressed by the fantastic transformation. They would be equally impressed by your personal attention, both to your customers and to your craft, were they to come to you. I felt completely safe leaving my baby grand in your tender care, and will continual to extol your virtues to all and sundry!
Just to say the piano arrived this morning as arranged and I am very pleased with it. Many thanks for all your help.
Our piano graces the room so beautifully. We are thrilled with it. Thank you for your excellent service.
Patrick and Jean, West Sussex
Having watched, stage by stage, the total restoration of the Gors and Kallmann Grand bought from you recently and now seeing the piano installed in its right and proper place in our home, we just want to say what a pleasure the whole experience has been. Although originally built around 1913 it looks and plays as though fresh from the factory, indeed probably better. Thanks to you and your team for the expertise, craftsmanship and obvious care taken in the restoration.
Ian and Stephanie, Buckinghamshire
Our Ibach piano was made around 1880 but was sounding rather tired. It became unusable as it could not hold tuning for very long and a couple of keys stopped working. After a full and comprehensive refurbishment by Graham and his team it is sounding as it must have done in its early years: especially, the lower octaves have a superb rich tone and the actions of the keys and pedals feel really good. It feels like a piece of family history has come to life. Well done!
We searched high and low for our perfect Bechstein piano in London and elsewhere. It was easy to find those with good-looking cases but hard to find one with a good tone. I commend Bedhampton Pianoshop to anyone looking for an old piano which has been superbly reconditioned.
Mrs Pemberton, West Sussex