Customer Testimonials

Below are some of the many emails we have received from satisfied customers regarding the quality of our work and high standards we constantly strive to deliver.

ANNE-MARIE. SWANMORE

AVRIL.Hampshire

Hi Graham,
I would really like to thank you for coming out to look at my piano. What impressed me most was that, even though you did not want to buy it, you took the time to discuss other options to find a buyer . I was very grateful for your advice and for e-mailing the details of my piano to a possible buyer. Thank you !
Avril

ISABELLE.......New Milton

YOLANDA HAVANT

Hi Graham,

I would like to thank you for helping me sell my Bechstein piano, which was bought from you ten years ago. It has been a pleasure to play but due to a house move, I had to sell it. Your delivery staff came to pick this up at the time stated and you kept me updated on who was interested in the piano. After waiting only a month or so, I received contact from you stating that the piano had been sold. I also received the cheque very soon thereafter, so I would like the opportunity to say thank you very much for finding a buyer for the piano.

Many thanks, Yolanda

Richard Stratford-on-Avon

Graham

Hi, the Bechstein piano has arrived safely with your excellent delivery people. It is fabulous, fits perfectly and is exactly as described. It plays beautifully and the children are all very excited. We will be contacting the piano tuner shortly to get it all perfect following the move.

Many thanks for your excellent service all round.

I will scan in a photo and email to you.

All the best

Richard

SARA Portsmouth

Hi Graham,

Just wanted to say that I'm so happy with the Challen upright piano that I recently purchased from you. It looks and sounds lovely, and I'm really pleased that I had it repolished, as despite being around 80 years old it now looks brand new. This was a really big purchase for me, so thank you for making it an enjoyable experience, with plenty of information before I brought the piano, and then prompt service when it required some adjustments after delivery.

The delivery was also fantastic - it was a tight squeeze though my narrow doors but the guys made it look easy!

Thanks again, I will definitely be recommending you to anyone looking for a piano

Sara,

Copnor
________________________________________

Richard & Caroline

Dear Graham,

It is now about 18 months since our beautiful early 1900's 5'8'' Broadwood grand arrived and its extensive restoration by you and your team, so its time for an update. We enjoy it so much and its beautiful, warm tone plus the rich bass. Our daughter who plays it mostly has learnt such touch and expression in her playing, she may never leave home ….. without it. Gerry has also been excellent in tuning and adjustments as the new strings have settled in. How we are glad we didn't opt for a modern upright, making the player look at the wall even if it might have saved a little £. Thank you again for your excellent advice before and help since delivery.

Do use this on your website as you wish.

Best regards

Richard & Caroline
Petersfield

Janet............ Drayton,hampshire

Hi Graham

I just wanted to say thankyou very much for my superb Hopkinson Piano.
I have now had the piano just over a year and I am highly delighted with the piano and the service that I have received from you.
My piano was a surprise present from my husband for my birthday, you were very good in keeping the surprise and fitting in with the delivery times.
Your after sales service is excellent and nothing is too much trouble.
I strongly recommened anyone to your shop and you should feel very proud of what you have acheived in your excellent overall service.

Janet

Mellissa Bosham piano restoration

Dear Graham

Thank you for restoring our piano so beautifully after our flood. The guys who delivered it back to us, on a blowing February night, did so with great care and precision and most of all very good humour. Thank you all very much.

Best wishes
Melissa

LYNNE............. WATERLOOVILLE

Hello Graham

This is just a quick note to say how pleased I am with the Rogers piano that I bought from you a couple of weeks ago. It is a treat to play and I am really thrilled with it.

Can I just say a 'thank you' to you and your staff at Bedhampton. As you know, I haven't been playing very long and I badly needed advice and information about the styles and workings of the piano. I was so grateful that you took the time to explain things to me.

Thank you again to you and your staff. When I buy another piano I will certainly come back to you (but, unfortunately, I can't see that happening for a good few years now) .

Kind regards

Lynne (Smith)
Waterlooville

Piano Teacher Portsmouth Grammer school

Dear Graham,

I am writing to thank you & your team so very much for my wonderful Bluthner Upright Piano. As you know I have taken a long time deciding which piano to get & the Bluthner has proved to me that it was well worth the wait! The whole experience of following the Bluthner's restoration, both on-line & in your workshop, has been fascinating & enlightening....I have learned so much! Your attention to detail & overall craftsmanship has been a privilege to witness & I have been so grateful to you all for your care & understanding of my personal wishes with regards to the regulating & tone of the piano. The Bluthner is not only a beautiful instrument to play, but it also looks fabulous after all the work you put into polishing up the flame mahogany case.

Having had the Bluthner at home now for over a month, I would also like to thank you for your continued care & dedication to the piano as it 'settles down' following it's restoration.

In short, thankyou to you & your team for making these past few weeks so pleasurable & stress free...even the actual arrival of the piano took place with professional ease & punctuality!

I look forward to working with you again in the future, & I will certainly be referring you to my friends & colleagues...infact, I already have!

With grateful thanks,

Paula Forbes-Wilcockson

Portsmouth Grammar School
Piano Teacher

Corinne, Hampshire

Corinne, Hampshire

'Thank you so much Graham, not forgetting David too, for persuading me to have my superb 1935 Hopkinson piano. I really thought a new modern piano was what I should have but am so pleased with the amazing restoration job you and the rest of the team worked so hard to achieve. It looks like new, fits into my room perfectly, plays beautifully and is much admired. Thank you for including us in watching its progress and the valued friendly and helpful service.

Another happy customer

Hello Graham,
Just wanted to write and thank you for a first rate service. As you know my piano which I have owned from new, since early 1970's, was in a serious state having been left in a farmhouse for sometime and been attacked by mice and moth inside and out.
It was so bad, I was seriously considering taking it to the dump and actually took it outside for a day to do just that. However sentimental reasons held me back as I did not want to part with it.
I cannot beleive that my beloved piano now looks in such excellant condition.
You managed to take care of all the problems and I am now proud to have it back in my home. It is a joy to look at, all woodwork gleaming and all chewed keys etc renewed and of course it now plays well.
I would not hesitate to recommend you to anyone- I considered the 'state' of my piano to be the ultimate challenge!!
Also first rate service to your collection and delivery service team, who were reliable, on time and no fuss.
If anyone is in doubt about having work done please show them before and after pictures of my Kemble enough said........
Thankyou very much, from a very satisfied customer, Josie Saiers. WELLOW

Caroline & Richard PETERSFIELD

Dear Graham,

Thank you for the lovely John Broadwood grand piano which you restored and sold us last year. We really appreciated the time you gave us to try all the pianos in your shop and were impressed by your knowledge and enthusiasm, as well as that of your assistant, who also did some excellent playing for us. You answered all our questions, were most helpful about our central heating and humidity issues and did not press us into making a rash decision We enjoyed watching the slow and careful restoration process with photographs of the progress and made a couple of visits to see the work you were doing. We are delighted with the end result, which sounds terrific and is played virtually every day by our pianist daughter who has made enthusiastic progress since it arrived and by the rest of the family and countless visitors. It is also stunningly beautiful, in the stain and finish we chose and is a magnet for attention in the room.
Thanks also for coming promptly last month to sort out the minor mechanical problem of 2 keys which had shifted slightly.
We are convinced you gave us excellent value for our money and a really good service; I have recommended your shop to a couple of friends and will not hesitate to do so again.

Best Regards,

Dr. Caroline Welch

TESTIMONIAL

Dear Graham

Just to thank you for all your help in getting the piano down to surprise Emily, it worked a treat and the Piano sounds great. A pleasure I could not recommend you highly enough

Best wishes

Lawrence Hartley
BRULA Restaurant – Private Rooms


43 Crown Road
St Margarets - TW1 3EJ
020 8892 0602

www.brula.co.uk
lawrence@brula.co.uk

What do our customers say ?

Graham
Out of the piano dealers that I have liaised with,
Bedhampton Painoshop has been by far the most efficient, responsive
and professional. Their advice and guidance proved invaluable and I
have no hesitation recommending them.

Sandy, London

Paul Baker - Gosport

Hi Graham ,
I thought I would send a quick message to let you know that my French Cafe Barrel Piano upon which you recently carried out complete re-stringing and other restoration work, is now back to its former glory having had some futher restoration to some of its mechanical parts. It now sounds and performs much the way that it would have done when it was first entertained patrons in Nice, around 1910. That is of course in no small way a credit to yourself and your team of experts in the workshops at Bedhampton. When I first contacted you about the project, I was of course a little cautious as this was the first time you has been asked to work on a barrel piano and although the instrument shares many similarities with the construction of normal pianos, there are certainly many features of it that DO NOT !! However my mind was soon put to rest, not least by your friendly and honest approach to customer relations, understanding exactly what the customer wants, and of course advising accordingly when necessary. I must say that I am certainly impressed by the neatness and quality of the workmanship, and the attention to detail when required.

I will definitely be contacting you again in the future to discuss the restoration of other instruments and will have no hesitation in recommending you to others.

Dr Rachael Ross - Portchester

The piano arrived back safely after its restoration and looks super and plays beautifully. I have been very happy with your advice previously concerning getting it tuned, and I was fortunate in that you showroom and workshop are along my route to work, so I was able to drop in and quiz you about getting the instrument restored after what appears to have been a hard life since 1924-ish. I'm looking forward to showing it to the friend who let me have it a year or so ago. I don't think she'll believe it is the same one! Thank you for all the detailed work.

Sarah - Hampshire

We bought a baby grand Steck piano from Bedhampton Pianos - we were very impressed at the painstaking way in which our piano was restored and the team have been consistently friendly, efficient and helpful. We are delighted with our piano and wouldn't hesitate to recommend them!

Katy - Nottingham

Hi Graham,

The piano arrived yesterday safe and sound. It's a beautiful piano and we have all fallen in love with it! Thanks for everything, you've been incredibly helpful.

Paul Bowler - Winchester

Having bought a bargain upright Bechstein unseen and unplayed from ebay, I entrusted the task of restoring it to its former glory to Graham and his team. The transformation has been staggering. What was a musty, rattling and tired old instrument now looks and plays as though delivered new from the showroom. All this was achieved for a fraction of the price of the quotes I received from other restorers. I couldn't be happier!

Lizzie T - London

We are so enjoying having the piano. The girls play a lot. It looks so well in its place too – you did a beautiful job on the restoration. This is a good opportunity to say how much we have appreciated dealing with you and your team. From the early guidance you gave us, to the visits to the shop to explore our options, to the feedback and involvement we had as you rebuilt “our” piano, you have been a pleasure to deal with. I had complete confidence in your recommendations and your work; it has been fun to see the email updates and photos - it’s rare these days that any purchase has quite so much of the heart and soul that you and your team have put into this piano. You all clearly take such care, and value the instruments you work with; the whole experience has been reassuring and very enjoyable. Thank you all for a really excellent service.

Arabella Fowler - Blandford Forum

Hi Graham,
The piano is lovely; we’re both delighted with it. I’d like to get hold of a stool that does it justice, so if anything comes in, please do let me know. From start to finish your customer service has been second to none, and with regards to the delivery; I think it was the most efficient and courteous I’ve ever been on the receiving end of.
Thanks very much!

Mrs A T - Emsworth

Thank you for your excellent service and for making the whole piano buying process so easy and stress free. It looks great and the piano stool was made so quickly.

Mrs Wallis - Piano Teacher, Hampshire

Thanks for the work you did to my grand piano. I am really pleased. Your customer service was excellent.

Satisfied Customers

We pride ourselves on the high quality of personal attention we give to our customers and their pianos.